Last updated 11, January 2024

Thank you for your purchase. First Aid Solutions Training Ltd hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.



All returns must be postmarked back within twenty-eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



To return an item, please contact and make First Aid Solutions Training Ltd aware that you wish to return an item/s by using the contact page. Once confirmed please place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:


First Aid Solutions Training Ltd


Attn: Returns

Unit 6, Summit Business Park

Lingard Street, Burslem

Stoke-on-Trent, Staffordshire


United Kingdom


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable service which requires a signature to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Our refunds are processed this may take between 5 and 7 working days to appear on your statement, depending on your bank or credit card company. First Aid Solutions Training Ltd will notify you by email when your return has been processed.



The following items cannot be returned or exchanged:

  •     Digital Downloadable Content
  •     Online Courses


For defective or damaged products, please contact First Aid Solutions Training Ltd using the contact form on the web site.


Please Note

  •       All returned within twenty-eight (28) days.
  •       Items must be unopened and in any original packaging.


If you have any questions concerning our return policy, please use the contact page.